- What is on this CD-ROM that makes it so special?
This is an innovative CD-ROM in that science, ocean, climate and
life education is made fun and interactive. It has interactive learning games that
kids really enjoy. It also contains activities that can be directly imported into a
- Where can I get a copy of the "Visit to an Ocean
Read about the CD-ROM and find a link to the PDF version of the activities.
- I cannot get the movies to work on my PC.
You need QuickTime v2.1.2 for Windows installed on your system.
If you have a later version the movies will not run. Consequently, you will
need to install the older version that is on the CD-ROM. The two versions of
QuickTime will co-exist peacefully on your machine.
When I try to read the PDF files on my MAC, I
get the message "Symbol font not present - reinstall acrobat." What is the
There are two possible problems here, either:
a) there are too many fonts installed in your System:Fonts folder, or
b) the Apple GXGraphics extension is installed and active.
In order for Adobe Acrobat Reader to run, the following fonts need to be installed in the
"Fonts" folder in the "System Folder":
Adobe Sans MM,
Adobe Serif MM Courier,
Zapf Dingbats (may also be called "ITC Zapf Dingbats").
When you run the Adobe Acrobat Reader installer, it will install these files in your
System folder for you, unless you have too many font suitcases already installed.
The maximum number of font suitcases that may be in your "Fonts" folder at any
one time is 128. The solution is to remove some of your fonts and reinstall Acrobat
If the Apple GXGraphics extension is installed and active, the solution is to disable the
Apple GXGraphics extension, restart the computer, and then reinstall Acrobat Reader.
Both problems are described at Adobe's Technical Support WebSite:
- When I try to read PDF files, I get an error message that says
I need "Adobe Type Manager version 3.6 or newer."
This error occurs when the installer does not properly install Adobe
Reader 2.1. To correct the problem, run the Acrobat Reader 2.1 installer, and then
move Adobe Type Manager (the filename is "~ATM") to the Control Panel folder in
your Mac's System Folder, and then restart your Mac. If after restarting your Mac
you still get the above error message, you can read Acrobat PDF curriculum files directly
off of the "Visit to an Ocean Planet" CD-ROM. All of the curriculum files
are located in the "PDF" folder on the CD-ROM.
- When I try to read curriculum PDF files, I get an error message
that says "-108." What's wrong?
A -108 error occurs on the Macintosh when there is not enough memory
in the system heap to run the requested application. The most likely problem is you
do not have enough free memory to run both the "Visit to an Ocean Planet"
program and the Acrobat Reader program. Try freeing up system memory to run both
programs simultaneously. If the problem persists, you can run Acrobat Reader without
the "Visit to an Ocean Planet" application.
- Can I run the "Visit to an Ocean Planet" from my hard
You cannot run the program from your hard drive - it will only work
running off the CD-ROM.
- Will it run in Thousands or Millions of Colors?
The program was designed to run under 256 colors. However,
it will run without problem at higher bit depths (i.e. 'Thousands' or 'Millions' of
colors.) In fact, the image quality of QuickTime movies is much better at 'Thousands' or
'Millions' of colors. However, the program may run slower at higher bit-depths, and some
images with custom 8-bit palettes may appear strange at 'Thousands' of colors. If you have
a fast Macintosh and a video display that supports 'Thousands' of colors, it is
recommended that you run the program at 'Thousands' of color. If program playback seems
slow, switch back to 256 colors.
- When I play the program, I don't hear any sound. What's wrong?
You need a Windows compatible sound card.
- Sometimes the "Print" button
The "Print" button doesn't work in "Questions
to Consider" screen in "Gulf of Mexico" section. It works everywhere
else in the CD.
- The "Back" button doesn't work
when viewing El Nino data.
This is a documented bug. You can work around it by
using the "Back to Data Set", or "Select Another Month" button.
You can also use the navigation tools on the upper left: "Home" to go to the
start screen, "Mission" to the Mission section, "Guide" to the
Curriculum Guide section, or "Map" to a navigable map of the CD.
- Error: VISITW95.EXE
The type of error you are experiencing is called "General Protection Fault" or
GPF. It is a common problem with Windows 95. It occurs when 2 programs try to
access the same block of memory. Usually, the problem clears up after rebooting the
computer. If it persists, then it is likely that either the operating system or one
of the applications were not installed properly. Another possibility, though an
extremely rare one, is that you might have a faulty segment on your memory chip.
- The link to the Glossary does not work.
Unfortunately, this is a bug in the CD-ROM which we will fix in version 2. We cannot
do anything to make it run off the CD. But if you just want to look at the
curriculum files (backgrounds and activities), you can copy the pdfs folder (inside Media
folder) onto the hard drive. Then delete the glossary.pdf file, rename glossary.pd1
to glossary.pdf. Open the curriculum files in Acrobat. The glossary linking
should work now. The curriculum files are the ones that start with TS1, TS2 or TS3.
Here is the file mapping:
TS1 - climate
TS2 - oceans
TS3 - life in the oceans
EN - energy
HI - human interactions
ME - measurement
PC - process and change
SI - system and interactions
SS - scale and structure
BG - background information
AC - activities
- I have Mac OS9, and
when I try to access a Classroom Activity or the Glossary, the menu
bar flashes and then nothing happens.
Our Activities and many other materials are provided as PDF files. If
your computer is running Mac OS9, the "Visit to an Ocean Planet"
CD-ROM requires that you use Adobe Type Manager (ATM) version
4.5.2 or higher. (You can check ATM's version number by launching
"~ATM" from the Control Panels under the Apple menu.) To download the
latest version of Adobe Type Manager, visit http://www.adobe.com/support/downloads/main.html
and select "ATM Light".
After installing ATM and restarting the
computer, you may get an error message when trying to launch the PDF files
from the CD: "The fonts 'Adobe
Serif/MM' and 'Adobe Sans MM' must be installed. Please
install both fonts before continuing. Acrobat Reader will now
If that's the case, go to the "Acrobat
Reader" folder on your hard drive.
Open "Resource" folder, then "font". Copy "AdobeSanMM"
and "AdobeSerMM" files into your
- I have Mac OS9 and
can't get the CD to run.
You may have ATI RAGE graphics acceleration. If so, turn the
acceleration off, and the CD should run.
- What do I do if
none of these FAQs addresses my problem?
Please contact .